Frequently Asked Questions regarding Parts

Where can I ask for help or order parts for my wine opener?

You may order parts directly from us. We accept Master Card, Visa and American Express. You can down load a detailed drawing of our wine openers and a parts list. Click on choices below to print or download the correct drawing & list. Please note that mailing costs will be added. They usually just run a few dollars. We can ship outside of the USA and mailing costs usually run $5-10 depending on the items ordered.

 

 

 

By Mail:
Check which part(s) you require from the list and mail to:

Rogar International Corporation
Attn: Parts Department
1841 Anchor Avenue
Petersburg, VA 23803

Be sure to include credit card information.

By Phone:

Call and ask for our parts department weekdays between 9:30 a.m. and 4:30 p.m. Eastern Time, Mondays through Fridays (except holidays). Our toll free number ­ good in the Continental USA only ­ is 800 351-1420. Or you may call us at 804 763-0800. We will need to know which model wine opener you have ­ Estate, Champion or Professional. We may also need to know what finish your wine opener is in ­ i.e. Antique Bronze, Nickel-Plate, etc. Our representatives can help you with questions about why your opener isn’t performing properly and help you determine which parts you need.

By Fax:

If you know which part(s) you require, just fax in your order, with payment information, to 804 763-0100. Be sure to include a daytime phone # so we can call you if we have questions.

By E-mail:

Send an email to repairs@rogar.com. If you are unsure as to what part you need for your wine opener, describe your problem and we will get back to you with what parts you need (or if you need to send it in for repairs). Be sure to indicate model: Estate, Champion, Vintner or Professional and also the finish. If you want to order parts, include the following information:

1. Wine Opener model and finish
2. Items you are ordering ­ part #, description and price
3. Your name and address
4. Daytime phone # so we can contact you for your credit card details

 

What are the most common parts that need to be replaced on the Estate and Champion Wine Openers and why?

The guide slug — part # 14 on our drawing (this is the white nylon piece that you can see when you look up into the wine opener) is the most common replacement part. If this piece is cracked, the opener cannot uncork the bottle. This can happen if the wine opener encounters a really hard cork or sometimes a synthetic cork. Because the part is cast and then fused together, unusual pressure can cause it to crack. It is easy to replace and the cost is only $4.50 plus mailing costs. A wine opener can open thousands of bottles without encountering this problem or in rare cases only a few bottles.

The auger ­ part #10 on our drawing (also known as the screw, corkscrew, worm, or spiral) is another part that may need to be replaced at some time. Again, the cause can be a hard or synthetic cork that can bend or snap the auger. And, this is also an easy, repair at home, part. This part is $12.00 plus mailing costs.

We also sell the guide slug and the auger as a kit ­ auger kit (stock # 0410). If you’ve had your opener a long time (before 1994) you will probably need to order the two parts. At that time we changed from a wire auger to a machined auger. The new guide slug will not work with the old auger and vice versa. The kit is $16.50 plus mailing costs.

Instructions for installing parts are included with parts.

The wood handle and handle screw ­ parts #24 and 25 on our drawing. Although these can be ordered separately, we recommend you order them together ($6.00 plus mailing costs). Usually, the handle is lost in a move, or very rarely, the wood may crack after long use, long exposure to dampness, etc.

Clamp pads ­ sold in set of 2 ­ part # 23 on our drawing. These rubber pads are inside the clamps and help to hold the bottle in place while you are opening the bottle. On occasion, one or both might fall out. If are still in good shape, just put them back in (see below). If they look dried out or cracked or you lose them, just order a new set ($4.00 plus mailing costs). To install the clamp pads:

You need to take out the existing pads before installing the new ones.

Place 2 small spots of Superglue (or equivalent) evenly distributed on clamp surface.

The narrow portion goes on top.

You just use a screwdriver blade to push the clamps into place

Clamps ­ sold as a pair ­ parts # 3 and 4 on our drawing. Like all the outer parts of our wine openers, the clamps are cast in metal. With unusual pressure, the part can snap and break. Replacement clamp sets are available for our Estates openers ­ specify Antique Bronze or Champion openers ­ specify Antique Pewter. Estate clamp sets are $17.95 plus mailing costs. Champion Antique Pewter Plate clamp sets are $20.95 plus mailing costs. Full instructions for installing your new clamp set are included.

 

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Wine Opener Parts & Repairs
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©Rogar International Corporation 2010

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